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Help Center

Find common FAQs, usage guides, and troubleshooting tips to resolve issues quickly.

Last updated: 2026-04-08

Quick Start

For first-time usage, follow: sign in -> analyze textbook content -> learning center -> testing -> reports.

  • Enter a topic in Generate to create lesson content.
  • Review learning records, test scores, and snapshots in Dashboard.
  • Use Videos to filter subject-based supporting materials.

Frequently Asked Questions

These are the most common questions and quick self-check items.

  • Cannot sign in: ensure auth popups are not blocked, then clear browser cache and retry.
  • Analyze failed: shorten the prompt or upload in parts, and verify network stability.
  • Empty report: complete at least one test round and refresh the Reports page.

Support Contact

If your issue persists, contact us by email for support.

  • Support email: support@edusynth.ai
  • Typical response time is 1-2 business days.
  • Include page URL, account ID, reproduction steps, and screenshots.
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